M.B.A. graduate with twenty five year record of success in financial services, automotive finance, accounts receivable management, customer relationship management,sales and marketing, and global outsourcing. A proven hands-on leader with exceptional talent for formulating and executing high-level, strategic and innovative business solutions. Possess extensive knowledge of business best-practices acquired from professional experiences.
NCO Financial Systems, Inc. (Acquired OSI Outsourcing 2008) 2002 - 2011
Vice President of Business Development
Responsible for client relations and sales of Business Process Outsourcing services globally, including Accounts Receivable Management (ARM) and Customer Relationship Management (CRM) to all major auto finance companies and top 10 largest U.S. Banks
Negotiated complex contracts and managed on-boarding of new clients and outsourcing projects, including on-shore, nearshore, off-shore and homeshore.
Established new client relationships and awarded multiple lines of businessserviced in four countries
Developed new and customized solutions leveraging core competencies and technologies for clients and prospects
Created and fostered strategic relationships with numerous industry service providers
General Motors – GMAC Financial Services 1986 - 2002
Regional Remarketing Center Manager
All lease and retail loan termination activities in a start-up center servicing 1.2 million accounts
All remarketing and auto auction activities related to the disposal of over 150,000 vehicles annually
Regional rollout of national vehicle remarketing website (www.smartauction.com)
- Received 1999 General Motors Chairman’s award honors for outstanding individual achievement
- Consistently achieved aggressive operating plan targets and top ranking among peers in five competing regions
- Improved operating efficiencies 35% by streamlining processes, developing consistent practices and training
Credit Officer, South Central Regional Office
Performed in-depth analysis of dealer financial statements and presented loan and credit line packages over $25 million to the executive credit committee
Collection Center Manager
Opened and managed a new regional collection center with a $750 million chargeoffportfolio.
Deployment of new collection system and employee training.
Establishing annual budgets, forecasts and new management reporting system
Renegotiated contracts and fees for all collection partners and attorney firms
- Increased net recovery of charged off receivables regionally by 75% during first 12 months
- Center recognized as top performer among five U.S. regional centers
Project Manager, General Motors Executive Office
Managed enterprise-wide initiative to centralize collection activities in over 200 branch locations to five regional collection centers.
Coordinating with system vendor to design, test, and deploy new collection system and train users
Introducing new collection strategies, behavioral score model, and workflow processes
Coordinating numerous teams to ready new facilities and infrastructure for new center grand openings
Serving as national liaison to all collections and customer care outsourced service providers
Directing other field operation projects through the design, testing and deployment phases
Credit Analyst - Jacksonville, Florida
Prepared dealership loan packages and credit line proposals up to $25 million and supervised administrative team over dealership wholesale credit lines
Credit Representative - Fort Lauderdale, Florida
Performed office and field collection activities including repossessions
Masters of Business Administration (MBA)- Management
Florida Atlantic University - Boca Raton, Florida
Bachelor of Science Business Administration (BSBA) - Marketing
University of Florida - Gainesville, Florida